Welcome to Our Patient Portal.
Hill Country now offers patients easy and secure access to their medical information online. All you need is an e-mail address.
The next time you are in one of our offices be sure to ask the Hill Country care team about setting up your patient portal account.
Frequently Asked Questions
How do I get access to the Patient Portal
Please request access to the patient portal from the front desk staff the next time you are in one of our offices. You must be in one of our offices to have your patient portal account setup, unfortunately we cannot do it over the phone.
What can you do through the Portal?
- Request an appointment
- Review past appointments
- View lab results
- View your current medical record
- Send and receive messages from staff
- Update your contact information
- Update your demographics
- Request a referral
Is the Portal Secure?
The Portal is extremely secure and meets the same standards as all your protected health information. It can only be accessed by you with your PIN, or by your health care team at Hill Country. We will NOT send your personal information to your e-mail. You will only get a message that tells you we have sent something to your portal page, with a link. You will click on that link in your e-mail, and that will then take you to the Portal, where you will log in with your own password.
Can I pay my bill on the Portal?
Not at this time. However, you can send a message to the billing office by clicking on the “Send a message to the billing office” link.
What if I forget my password?
You can simply click on the Forgot Password link on the login page, and the system will ask for your email account and the two security questions you used to set up your account. If you cannot remember any of those, please call our office and we will reset the password for you.
Please call our office at (530) 337-5750 and report the problem to any staff person. We will get back to you as soon as possible.
Patient Centered Health Home
The idea of a “patient-centered health home” is simple. When someone asks you, “Who is your doctor (or primary care provider),” you know the answer!
You know who can prescribe your medications, where your health records are, and who will answer your health concerns. When you can answer these questions, you have a “health home.”
We also want you to feel at home. As your health home, Hill Country believes that YOU are in charge of your health, while we support you with a great team of health care professionals and a wide range of services, all dedicated to helping you with your health care needs and goals.
What Will I Get From My Primary Care Provider?
Our Doctors, Family Nurse Practitioners, & Physician Assistants promise to:
Learn about you, your family, life situation, and health goals and preferences. We will remember these and your health history every time you seek care.
Take care of any short-term illness, long-term chronic disease, and your all-around well-being. Communicate clearly so you understand your condition(s) and all your options.
Provide and plan care that is based on the best scientific evidence, and use the most up-to-date technology to access that information, even during your visit.
Use our electronic health record system for timely reminders, based on clinical guidelines, about the management of health problems.
Keep you up-to-date on all your vaccines and preventative screenings.
Connect you with other members of your care team (specialists, health coaches, etc.) and coordinate your care with them as your health needs change.
Collect your health history and information about care you have received outside our office and coordinate that information with your care team here
Be available to you after hours for your urgent needs.
Notify you of test results in a timely manner.
Help you make the best decisions for your care, including switching to another provider if needed.
Give you information about classes, support groups, or other services that can help you learn more about your conditions and stay healthy.
Consider your financial situation and its impact on your health care.
We Will Trust You, as Our Patient, to:
Know that you are a full partner with us in your care.
Come to each visit with any updates on medications, dietary supplements, or remedies you’re using, and questions you may have.
Let us know when you see other health care providers or go to the ER so we can help coordinate the best care for you.
Keep scheduled appointments or call to reschedule or cancel as early as possible.
Understand your health conditions: Ask questions about your care and tell us when you don’t understand something.
Follow the plan that we have agreed is best for your health.
Take medications as prescribed
Request refills for medications 3 working days in advance.
Call if you do not receive your test results within two weeks.
Contact us after hours if your issue cannot wait until the next work day.
Learn about your health insurance coverage, benefits, and co-pays. Tell us if your insurance changes.